Russ is very unprofessional, rude, demeaning and belittling.
My father had a very unpleasant experience with this man.
If you want someone that talks to you like you are stupid, like he is better than you and makes you feel like less of a person, then this is the right bankruptcy attorney for you.

Filing for bankruptcy is a very delicate situation anyway, let alone when the attorney you have paid for his services, acts like you are a burden to him.
This man hung up on me in the course of 5 minutes. What professional attorney hangs up on a client ?