Friendly environment and Robert is a nice person.

first I explained that I didn’t know what kind of case I had, started to tell him what happened. And he cut me off asking me what kind of case I had. I explained that’s what I was in the middle of explaining. This first interaction I got was the worst ever experienced. Couldn’t get more than three words out. Before he asked me again what I was looking for. I was looking for advice on the type of case I had because a cashier asked me for my “PAPERS”instead of ID! Now I get this from a lawyer while I’m trying to help myself out. Way to go.

I think bob was previously annoyed at something idk. I hope your experience is better than mine.