Richard has been very helpful with my case. I didnt know where to start with my complaint and he helped me file the correct paperwork for my claim. He stayed in touch with me and updated me on how the progress was going and what I needed to do. He listened and was helpful, he even made suggestions on what else to do and gave me forethought of the what ifs that could happen in my case in the weeks and months to follow. He has been respectful and answers l my questions when I have them. He returns phone call within 24 hours and has been thorough in explaining the process.