I called in dire need of information and assistance with an important matter. I thought I was about to lose custody of my son. When I tried to explain my situation to the woman I was on the phone with, she proceeded to put me directly on hold. I'm not sure this place should even exist. Just because people are in need does not mean they shouldn't be treated like human beings. Very RUDE and UNPROFESSIONAL. DON'T call this place if you are looking for compassion or even the basics of courtesy. SHAMEFUL.

Worse place to call the secretaries over the phone are so nasty and no one helps you out when you want to ask a simple question

October 11, 2018
For a gov't funded NPO specializing in providing Legal Aid, its Office staff have been openly rude, condescending, and hostile to me, someone in need of legal representation. Of the 3(?) Women i have had to speak w/ 2 have been abrupt, terse, openly hostile, contemptuous and aggressive.
I have asked for their names, when speaking w/them. They state that its policy not to give them.
I've asked for a listing of the specific criteria (importantly, financial) they are using to qualify applicants. They refuse to give info, stating they never do & also that its "confidential".
These women who answer the phone are basically :
A. Making judgement calls that they don't need to do, since there is a Financial Need form you have to fill-out, sign & somehow get Notarized.
B. Clearly incapable of handling communicating w/Applicants in a professional, courteous, manner, devoid of snide contemptuousness & hostility in a transparent attempt to harass & shame you by angrily & repeatedly challenging your answers to their unsupported & "confidential" financial need questions.

Why aren't the Board Directors, Ed.Dir. and perhaps even the Funders of this NPO keeping an eye on the Support Staff? Do they truly not understand how these individuals are apparently intentionally, actively & aggressively damaging both the NPO's ability to actually provide services to ppl in need & its Reputation?
Clearly, there is no internal Oversight re: Support Staff behavior, performance, or accountability. And i am truly baffled & extremely dismayed that there is no independent & impartial oversight outside of this NPO, so i can pursue formally filing a Complaint, reporting the really hostile attitude and behavior of these Secretaries/receptionists. Since they refuse to supply names or even titles/roles/positions, for all i know, these women may be the Office manager or have a high lvl supervisor position!
These women don't even have basic phone skills or common courtesy. Their behavior, their anger/contempt is inimical to the purpose of helping ppl in need. Quite frankly? These women should not be employed. They clearly are biased & judgmental concerning Applicants. They are clearly not able to perform properly or professionally. They also seem to be unable to either handle the workload, which may be why they are openly angry, or incapable of managing the stress of this job. Management should investigate. Management needs to put automated phone recording into service, so support staff performance, leading to these very serious & very damaging situations, can be reported, proven & properly dealt with. How many ppl have already been harmed by what these unskilled staff have done?

If I could assign a negative number to this NPO, i would.
The Attorneys may in fact be professional, skilled and genuinely interested in providing excellent legal services to those in disadvantaged circumstance.
But the Support Staff being allowed to handle the phones MOST CERTAINLY ARE NOT.

If you have had similar experiences, please report it!! It won't change for the better if we, those being treated badly, don't stand up against being harmed by the very ppl charged w/ helping us and report it. I will be contacting every authority I can to get these women removed from these positions.

Adamantly & Sincerely,
A Concerned Citizen in Need.

I've been using legal aid lawyer for quite some time now and I find him to be relatively honest with you and working for you and not against you

Best place to work...friendly attorney's

The women who I spoke to in the Goshen office Roxanne was very rude, unprofessional, and spoke with a attitude. Anytime I would try to ask a question she quickly cut me off or spoke over me.

They suck

You will NOT get justice if you make the huge mistake of allowing these idiots to defend you. You will never have a phonecall returned, you will never have more than 10 minutes to discuss your case with your lawyer, you will speak to your lawyer maybe twice during the entire proceeding, your lawyer's defense for you will only be to give you more court dates. I went to court 9 times!! 9 times!!!!! Would wait two to three hours before standing in front of that little judge , for less than one minute and then told to come back in a few months. If you get BRAD WHITE as a lawyer you might as well plead guilty right off the bat. Don't let him waste your time. He will not defend you, he will insist you take the first plea no matter how unfair, unjust and unbelievably wrong it is. This man had ZERO interest in me or my case and he didn't even bother to show up for my final court date. AWFUL. That whole Mayberry court staff should be shut down and they all should be investigated for ethical misconduct. Brad White should be disabarred. There is NO justice in Goshen if you don't have money for a real lawyer. Pathetic justice system.

Very Rude, Disrespect and (All need to retire) assumes you are in jail or have charges against you because you called them.
You are judged and guilty as charged by calling them for legal help or ask simple question.
I'm not in trouble but someone did something to me and I was calling for help.
I was even passed over, " can you take this woman", Rude #1 woman said to Rude #2 woman. Like I'm not on ☎ hearing her say this. REALLY!!!
They get a negative trillion
Pray for these insulting Winches.

Woman who answered the phone mumbled and seemed dis-interested. When she did engage she was combative and rude. For someone charged with providing a public service she is amazingly short on common courtesies.

Very unprofessional, only had ten mins till they closed the only time I could call, and they refuse to help me, it takes two mins to take my name down, but you gotta clock out in ten mins. Suck a fat one

Extremely unprofessional. They do not speak to you unless it is in the courthouse and if you call to speak to someone the lady at the desk is ruid and will hang up if you try to leave a number for them to call you back when they are available. They have no care to actually handle their cases.

Very unprofessional, not helpful at all and a lack of compassion . Unfortunately if another person had no means of hiring a lawyer and the front line who are the secretaries shows not interest at all this show what type of service would be rendered.

MR IDZONKA WAS NOTHING SHORT OF 5 STAR DURING THE ENTIRE PROCESS WHAT A FORTUNATE PERSON I AM UNDER THEIR UMBRELLA!!!!