They have been the Law Firm that Jeep used in our Lemon Law case that we won. After they contacted us to settle our claim against Jeep, we have ended up dealing with 3 people from Rose/Waldorf and 5 more people from Stericycle, which is the company they pawned us off to get car paid off and money sent back to us. No one has any answers to questions or they contradict one another and has been a very frustrating experience. All we did was buy a car, yet we have experienced nothing but grief with Stericycle and no one from Rose/Waldorf seems to care, they don't respond to emails sent asking for assistance in dealing with Stericycle to complete this process. If you can avoid them, I would.