How can anyone really rate a Lawyers office that deals in collections in an unbiased manner. Apparently one of my medical offices doesn't like a monthly payment instead of hundreds of dollars paid all at once. Guess it's not true what "they" say - "paying something every month until paid in full keeps them happy". The original creditor is who hires these collection firms right? If so, shame on them for being all about the money upfront and not the person's financial well-being.

They don't know what they are doing and never update any accounts and are rude on the phone

They are robbers. Good luck if they get your bill. My suggestion in an event they get your bill, pay it full and ask for a confirmation letter that shows the bill was paid. DO NOT MAKE PAYMENT ARRANGEMENTS with them, they DO NOT keep track of payments, everytime you call them they will tell you a different balance, and the funny thing is the balance keeps going up, never comes down. Customer service is poor.

I really wish I could give them negative stars. Very rude and extremely unprofessional

This law firm continuously filed foreclosure paperwork in court with my address for another person. It wasn’t until my tenant told me the house was in the paper as foreclosed that I learned about the error. For almost a year, Since June 18’ they filed 30 court documents foreclosing on the wrong address. My house was set for auction in two weeks!! The auction has been stopped since I learned of this. Now they are taking no responsibility in fixing the damage that is all over the internet that it is a foreclosure damaging my home value severely and making it incredibly difficult to rent because people think the home was foreclosed. The press republican and local papers have published a front page story about that has happened. They make the mistake and I’m stuck with the damage.

I wish I could give them negative stars. What a terrible company this is. Never answer the calls and they never update the balances, so setting up a payment plan with them would be a disaster.

These are the medical bill version of ambulance chasers. They take what they can get. Generally they chase bills that were already paid. Just dispute them through the credit bureau and they won't bother u anymore.

Received a voicemail saying I owed $ for a bill so I called them back and waited 5 mins for someone to answer but they lady was very nice told me what my bill was for and i had no issues paying it over the phone

Have receipt for Co-Pay they said I owe. Spoke with medical provider, they said there is no balance due. Overton Russel Doerr still claims that the debt is valid, and that I must pay them, or I will continue to receive harassing phone calls. I HAVE A RECEIPT, they said it doesn't matter.. Pay or ruin your credit, my choice. Its a $20 co-pay that I have a receipt for. They literally stated that it does not matter, and that if I don't pay, they will continue to "harass" me. They actually used that term.

My account has been paid for months but they leave it on the credit report as an open account. They are scam artists and thieves not to mention cowards and the worst people to deal with. They twist the law to their advantage in order to cost you as much as possible and also use hepa as an excuse when they don't have an answer for what they are doing. When you get a bill from them go back to your original debtor and make payment arrangements with them, that way these modern day harassing individuals will not get paid. Also be aware, they are very fast at throwing your name into collections but extremely slow taking it out. On the phone they are extremely unprofessional and rude, expect to get treated like a criminal. So you know this is not just a disgruntled person posting over here I had two debts with them and both were errors in the debtor attempting to bill the wrong insurance company. I am willing to bet if you could obtain an honest attorney you would find most of what these people do is illegal.
Question: why do these people have the power to ruin someone's credit, hurt them financially with only hearsay evidence that anything is owed? Isn't that the same as guilty until proven innocent?

Absolutely junk! They are very rude people. Be prepared to get robbed by these people. Their customer management system is absolutely pathetic as well, they cant even keep track of correct balances and accounts. What a disaster in this good world.

Tried to call all morning about a very confusing bill from St. Peter's that I believe was paid. St. Peter's no longer has access to the file. NO ONE ANSWERS THE PHONE! OVER AND OVER!!! NO MATTER HOW MANY TIMES YOU TRY!

What kind of "business" is this?

Unwilling to work out any type of reasonable payment plan (they wanted the equivalent of 85% of what I pay in rent each month...totally insane) They make it impossible to make good on my debt which I incurred during a lengthy illness last year. Rude and completely unprofessional not to mention totally unaccommodating. Terrible organization.

This company is a disaster. I had a medical bill for 2,300.00 dollars. They want me to pay 10,000. I’m a single parent and struggled. They charge me 1.50 a day. I have paid them 4,000 and they want me to pay another 4,000 immediately to settle. Robbery!!!!!

There should be a zero star. Bottom of the barrel lawyers. Terrible customer service. Paid a collection only for it to show up on my report. When I inquired about it they told me my payment was taken months ago just not processed in accounting. They gave me a confo # !! Then told me these things happen! My score dropped 25 points bc they hire a bunch of dumbasses and apparently always will according to these review's! Scam artists and total scum.

Would love to give a zero. Have a bill that I have been paying on (have all my receipts for conformation) and they refuse to update their files to show this. Their answer is always I will let my supervisor know. Very very shady company.

Never answers the phone. Shows I have a collection on my card from these people. Absolute garbage company that needs to be shut down.

Paid off debt online, it was applied to my credit report within 10 days. Very easy and efficient. They followed up with a confirmation number and offered additional help if needed, highly recommend!

Absolute garbage. They care nothing about you. I do not recommend to anyone.

Not bad, I asked for no pickles and still got them tho.

Rude and incompetent. They received a bill that was paid and put it in my credit report. Even after showing them I have no outstanding bills !!!
Bonehead central right here. Wish I could give zero stars like everyone else. They’re worse than ambulance chasers ‍♂️

Paid the debts they took it off the credit like they should

Rude if your smart youll pay it at the place that billed you in the first place then dispute it with the bureaus

Incompetent workers. Also liars.

They don't give you running tallies on your debts so you can be on the same page with them.

Horrible experience, extremely rude . For this to be customer service they give ZERO

Is there a way to give no star? These guys are scam artists and will do nothing but throw you under. Stay away and thank me later!!

Worthless. I recwivre a vague and confusing summons from them, which didn't give me any information other than a phone number. I called and they told me that I wasn't legally responding to thw summons. I asked how I would legally reapond, and she told me that it was in the summons. Again the summons only really gave me a phone number to call.

I yold the lady this and she just repeated what she already said. We went round and round in this stupid little circle, until around the 6th time I asked if by mail is the proper way she said "yes". I asked her why she didn't just say that in the first place, to which she said it was a conflict of interest to provide me with the proper communication method.

I have marks on my credit from this company when I have never heard of them before in my life. I should have no credit but because of this scam of a company I have poor credit.

This practice should be illegal

SCAM! THIS IS THE WORST COMPANY EVER! THEY ARE RUINING MY CREDIT AND MY LIFE OVER A BILL THAT I DON'T EVEN OWE!! THEY ARE HORRIBLE PEOPLE! HOW DO YOU SLEEP AT NIGHT KNOWING THAT YOU ARE SCAMMING AND RUINING PEOPLES LIVES?!?!?!

Be aware that even if you paid off your debt , they will not remove the inquiry from you credit report, and they refuse to do so......they will also say anything just to get your money and turn their back.....it was their fault not contacting me with a letter or a phone call.....even tough, they don't want to take responsibility of their fault.

Rude and unhelpful. These people shouldn't even be aloud to operate.

I just got a call from this phone number they left a message asking me to call them back with a reference number .
A woman answerd the phone and I gave her the reference number provided to me in the voicemail. She then said she was unable to find it and needed my Social Security number.. probably not lol. #ByeFelecia

Received a collection letter from this Agency back in 2010 requesting payment for around 30000 dollars for a bill that was payed by my insurance. I called and spoke with them after confirming with my insurance company that they had paid the bill. The agency rep was polite and stated that they indeed had received confirmation of payment and no further action would be taken. About 5 years later, I receive a summons stating I am being sued by this agency on behalf of the hospital for the same debt. I called the agency and attempted to explain that this was already taken care of. I was told they had no record of this, the debt had been confirmed by the hospital, and that they would continue with action unless I agreed to pay. I called the hospital myself at that point and spoke to their billing department who stated to me the bill was marked as paid in full and that they had no record of any action being taken against me and would contact the agency and stop any action. Very shady considering the summons named a billing representative from said hospital as verifying the debt. Either this agency does not keep up to date records despite placing current dates on items, or is scamming people. Either way, a huge headache for no reason and representatives that have no interest in actually hearing what you have to say. Could have been easily fixed by accepting my proof of payment, but apparently were more interested in forcing a lawsuit over nothing. Whole situation was very shady.

I called about six weeks ago asking them to show on my credit report I paid the account off. They said they do it once a month and I just missed it. They said they would do it the next month. Still hasn't happened. Looks like I'll be calling them daily to get it off my report.

Their people are rude.

The CREDIT WRECKERS, out to destroyed a good name.Especially medical bills that you are unaware of..some that were paid late. I had a few bills I was unaware of,due to double billing of medical bills, one comes from the doctor,one comes from the hospital, one comes from, anesthesiology another from x-rays.ect..I had to dig through all my bills a year after.finally got it solve due to late payments. A few months later, had to go through the same thing.

They are the worst firm on planet instead of helping you make payment plans they make you quit your job and make you go on social security that way you dont have to pay theyre stupid fees like 40% of people no wonder people dont want to go to work

Rude unprofessional, refuse to help me paying bill, wont take payment n wont tell me how to resolve this issue. Extremely frustrated. Grrrr

This isn't a collection agency which harasses you. I called to pay a bill I had lost track of and they helped me take care of it quickly and professionally. I would like them to update my credit report a bit faster though.

After discovering an account in collections on my credit report I contacted this company. They were very helpful in getting the situation taken care of and the account was promptly removed.

Scum

Disgusting customer service! I was told that if I had paid my bills when I should have, I wouldn't be in this position. Wow. REally? No regard of my past illness and inability to pay that put me in that position in the first place. Then after I've sent them money, they told me I wasn't supposed to give it to them, that if I had listened in the first place, blah blah blah.
Very rude. Very rude. What's the matter with them to act like that?

they really love to harass the sick and elderly.they are really sick people

TERRIBLE, WORST COMPANY AT WHAT THEY DO! ! CHECK THIS OUT, YES THERE A DEBT COLLECTOR NOT SUPPOSED TO LIKE THEM ANYWAYS HOWEVER VERY UNIQUE EXPERIENCE. ...I HAVE A DEBT FOR A ER VISIT, APPARENTLY BROUGHT MY SON TO ER, PAI'D THE 200 COPAY WELL INSURANCE WILL ONLY COVER 1/2 CAUSE DR OUT OF NETWORK. WELL IT'S THE ER DON'T EXACTLY GET A CHOICE. BUT I HAVE A CHECK HERE FIR THEM FROM MY INSURANCE COMPANY WHO TRIED TO REACH THEM ON SEVER AL OCCASIONS.THEY WILL NOT CALL BACK. I HAVE A CHECK I'VE BEEN TOLD 4 TIMES I'LL GET A CALL BACK, NOTHING SO AT THIS POINT I HAVE THE CHECK TO PAY THEM, AND ALL THEY CAN FIGURE OUT HOW TO DO IS KEEP SENDING THREATENING LETTERS, PAY THIS DEBT OR ELSE. WELL PICK EITHER ATTORNEYS, OR DEBT COLLECTOR BECAUSE APPARENTLY YOU CAN'T DO BOTH, I CAN'T IMAGINE ACTUALLY USING THE LAW FIRM. SO AGAIN I TRIED TO CALL 4 TIMES, MY INSURANCE COMPANY NUMEROUS TIMES AND YET HERE I SIT WITH A CHECK MADE TO ME READY TO ENDORSE TO THEM BUT NOW THEY HAVE 2 WEEKS OR I'M CASHING IT AND PAYING BILLS BECAUSE IT'S GOING TO EXPIRE FOR THE SECOND TIME, YUP THAT'S RIGHT SECOND CHECK FOR SAME COLLECTION "THAT I'M TRYING TO PAY" .....HIRE HELP, HIRE ATTORNEYS, RETURN CALLS OR JUST GET OUT THE BUSINESS. I HAVE ENOUGH MONEY TO BUY DEBTS AND COLLECT BUT I CHOSE NOT TO BECAUSE I DON'T HAVE TIME MIGHT WANT TO RE EVALUATE THAT FOR THEMSELVES AS WELL! ! --$$

This firm tried to go after a minor child for payment on a medical bill. The person on the phone was extremely rude and refused to discuss the matter with the person who has primary physical custody. (I would give a zero, rather than one star.)

Worst experience with an attorney ever. Unprofessional is an understatement. Their clerical errors (for which they take zero accountability) have cost us unimaginable amounts of money. Their response has been rude, unhelpful and completely unprofessional.

For my this being my first time having to pay a bill, they are pretty decent. I was never informed three years ago that I had a bill and when I informed them about this being my first time even knowing I had a bill they talked it out with me and instead of annoying me to everything up front; they understood and now I'm doing a decent payment plan.

I have to disagree with the above reviews. No one is happy when they forget to pay a bill & get sent to collections. But, for being a collection agency I found everyone I spoke with to be perfectly pleasant & helpful.

THEY WERE THE RUDEST MOST DISRESPECTFUL GROUP OF PEOPLE I HAVE EVER HAD THE DISPLEASURE OF SPEAKING TO IN MY ENTIRE LIFE! I WAS NOT BEING MEAN OR YELLING OR CURSING WHAT SO EVER AND THEY WERE SHORT WITH ME AND CUT ME OFF AND HUNG UP ON ME! THE SUPERVISOR IN THE MEDICAL DEPARTMENT WAS EVEN WORSE THROWING INSULT AFTER INSULT. IF YOU OWE MONEY OR HAVE SOMETHING ON YOUR CREDIT, DO NOT PAY IT OFF WITH THEM. GO TO THE ORIGINAL SOURCE(COMPANY) AND PAY IT THROUGH THEM. THESE PEOPLE SHOULD BE SHUT DOWN! ASHLEY IS THE ONLY ONE THERE WHO WAS KIND AND HELPFUL TO ME! THEIR BUSINESS IS AN ABSOLUTE JOKE!!! THEY ALSO WILL NOT REMOVE ANYTHING FROM YOUR CREDIT ONCE YOU PAY IT OFF! THEY MADE THAT BLATANTLY CLEAR! I HAVE DEALT WITH OTHER CREDITORS WHO WERE NICER THAN THEM. JUST BECAUSE YOU'RE COLLECTING MONEY DOESN'T MEAN YOU HAVE TO BE A MONSTER ABOUT IT!!!! LEARN SOME COMMON DECENCY AND RESPECT!!!!!!!!!!

Tried to extort money out of me for a bill that should have been submitted to my insurance company, but the doctor was too stupid to do it..

I received a bill from this company and had no idea what it was for as the demand for payment lacked any information for why i was being billed. The way the letter was written, gave a tone of snootiness and demanding without any sign of respect for the person receiving the bill.

So to find out what the bill was for, I called the number provided on the bill. A woman picked up and started by repeating exactly the same legal mumble jumble the call waiting had already told me. She then confirmed my information with her and then asked her if she would explain what the bill was for. At this time her tone changed and she replied in an unfriendly way that i would have to fill out a written request for details on the bill prior to receiving an explanation for why i was getting the bill.

I advised her that the explanation for the bill should have been included in with the bill and that I was not going to pay for something when I don't know what it's for and was not going to go out of my way to wast my time for a bill that can't be explained to me. After reiterating that I shouldn't have to go to the trouble of mailing in a written request to get the information about a bill that I have no idea about, I came to the conclusion I was not going to get anywhere with this woman and polity ended the call.

I then did some research on this company and it is very shady. The website URL is not a normal business url but a random collection of letters and numbers that you would normally find with scams and fake companies. I found a lot of complaints from people about this company and how there a scam. This company is not showing as a registered company with any legal branches of the state of New York.

Have an account in collections from when I went to college in the area 6 years ago. My insurance paid the bill at Samaritan hospital. Been back and forth with this company for 3 years, they are not cooperative and have been impacting my credit score.

i dont know about the lawyers themselves but the acct collections are rude as hell...not once but twice they hung up on me..VERY UNPROFESSIONAL because i was saying something they dint wanna hear

Overton Russell Doerr and Donovan is a shady collection agency that presumably collects overdue bills for Albany Medical Center/Albany Medical College. We have received multiple calls for a bill that was paid months ago, but they have problems updating their files even though we have returned their calls with proof of payment.

I plan on notifying the Better Business Bureau, and also will tell Albany Medical Center to retain the services of a more reputable business, instead of one who will only give out a P.O. Box office address (a common scammers trick).

I also plan on notifying the local news channels to put pressure on AMC to deal with a more reputable law firm.

I was the victim of a crime as a result incurred a ambulance bill. While the court case was proceeding the bills were to be covered by NYS crime victim services and my insurance until restitution was made. The bill was never covered and I was reported to this law office. Now because of clerical error my credit is tarnished until 2019. After making a phone call and explaining the situation they say there will not remove it from my report. My response was "So my credit is going to be ruined for the next six years over me being a victim and a clerical error?" The obnoxious woman on the phone responds with "Not by me personally but yes that is what this office intends to do."