I called David Hoskins recently about a consumer protection matter. I found his office number during my search on the internet , I was so upset at the time and couldn't get over how patient David was with a calm, kind manner. He took so much time to ask pertinent questions and gave me valuable advice and resources. He demonstrated a genuine concern to resolve the problem without resulting in excessive legal fees. I utilized the ideas and resources David provided and today, just a couple of days from when I spoke to him, I was able to come to an equitable solution with the store. Again, it's gratifying to experience words of encouragement, skilled advice and a caring attitude. With the help David provided, I was able to address the situation with a confident manner. The letter I wrote to the company that was withholding my refund wrongfully was direct, pointed, but professional. And today the company contacted me to let me know they were rendering the full refund. Again, I'm very appreciative that David took the time from, undoubtedly, a busy schedule to help me.