She is an absolutely delightful down-to-earth helpful attorney to work with. Prior to working with her, I was working with another attorney in Worcester who was well-known not just for handling Social Security cases, but also because he was charged with fraud and apparently spent some time in jail which was a complete surprise to me! My former attorney did not complete half of the paperwork that was supposed to be put through and I was completely confused until I came to this firm. The receptionist is so helpful and so kind. Absolutely five stars from me!