We just made final payment on our Loan. We worked with Stephanie. She was polite, very knowledgeable, caring for us and passionate about her job. Stephanie, we thank you.

They tell you they are mailing a convent judgement a month ago yet every time you call them their story changes. Over it and them!!!

Stenger agents are smart, caring, and often funny (yeh, you, Mickey !!).
I had spent literally years trying to settle an account with Syn"cronie" bank. Would not negotiate; added costs for items such as "Administrative Fees", Daily Interest, and Employee Time spent harassing people trying to pay a corrected statement - which never was going to happen.
Stenger stepped in. Got the case to court. Settled for the original amount of the debt. Graciously allowed me to make payments. Took care of notifying horrible Syn"cronie" as well as the court.
All things considered, they went above and beyond "in an attempt to collect a debt".

After paying off my debt and many many phone calls I still haven't recieved any receipt or anything stating I paid off my debt.

Sent a letter of garnishment to my job, about an account from 8 years ago. I even opened a new account with this gas/electric company a year ago, so I had no idea this was going to happen. I called the collection agency and tried to make arrangements with them. For several weeks, they said they were going to send the arrangement to the court and it could take a while. I ended up going to the court directly and filed a motion myself, turns out, they never made the court aware of the arrangement I made with them. Thank goodness, the judge sided with me. Although they are still garnishing my state income taxes.

These people are criminals

They are collecting on a credit card I paid 6 years ago but I don't hold records that long. They wouldn't work with me and now I have to go to court. Shame on em

ANYONE AND EVERYONE on SSI or SSDI are protected by the Federal Government from any garnishments except for child support, alimony, taxes, or to pay another federal agency. You should consult with their own attorney for their protection, but this is in your handbook from the Social Security Administration Section 207 of the Social Security Act (42 U.S.C. 407).

A guy comes by my house and says he was looking for me says he was a private investigator with so I did some searching to find out who would send a private investigator to my house so it was Fingerhut or Web Bank so I contacted Stenger and Stenger at first they couldn’t find me in the system finally after about 30 minutes or so they found me we make an agreement and I had to pay twenty five dollars as a down payment and I will have to pay $65.00 a month after that and I still get letters saying I have to be in court when they told me that the payments would keep it out of court after reading these reviews I might have to stop because I’m on a fixed income I don’t know yet but I never expected anything like this this is ridiculous

Attempted to call on Five occasions on two different days have been on hold for approximately 50 minutes. This company appears not to want to talk to the customers, so we can take care of business.

Unwilling to work with my disabled son.

This company is a joke and scumbags, they sent a letter with a garnishment saying if I paid over the months and keep on time they would not send it to my job. well guess what they did and this was after I paid them off. Now they are tell me they sent in the cancellation of garnishment and I will have to wait 45 days to get paid back my money.

I live in Georgia and have been issued legal papers by this firm and I now have a court date , I have been calling for 1 week and leaving messages with not one response back, this is highly unprofessional, guess I will just have to let the judge know when I go to court in a few days.

They don't listen or read anything you send them, They try to take what they can by law even if it's not much. They are a joke of a collection firm and will spend money just to make a buck back.

Great place to work. Friendly employees and growing field to start off your career.

They are corrupt dirty collection company

These people live to ruin your life.

Still waiting on legal papers it's a week late

A scam in disguise

I have been contacted by these people and they had someone serve me papers last year and I was so upset about this. Apparently I had a credit card account opened at Sears Store, since they have gone out of business, they needed to get all their money with which ever means they could, by going after people who opened credit cards from then in the stores. Well, I called Sears and Stenger that I didn't open the account. It was my sister n Law, who has stolen my information and opened it without my knowledge. I found out after She had past away, is when I started getting notices. Well, I kept trying to tell them that it wasn't me that open this account. Well Stenger didn't get in touch with me until this week, a year later saying that they are going to garnish my Taxes and that they have filed with the IRS about this action to collect what is so, called owed to Sears. Well, I contacted my Tax Professsional and she said, that i would need to write to Stenger about this and tell them what is going on once again. I found out that they can't garnish my taxes; except State taxes, not Federal. However, I am going to be on disability and am not working. I have no idea what to do with this situation. I have to send them a copy of my documents to them. After reading all your guys reviews about them, I may have to call an attorney about this. When I did talk to them, they were so rude on the phone and very incompetent. I will not be paying anything that I don't owe at all. Any advises would be great. Thanks.

This is a professional and respectful debt collector that worked with me on the terms of my debt settlement. When the debt was settled they honored the entire agreement with no hassles at all. I am pleased overall with the whole process.

I gave this collection agency a 1 star rating becasue their business practices are unfair and unjust. They are debt collectors again, however, when the overcollect on acciunt they do not refund the overpayment. Have your debt transferred to a different agency if possible. Or try to avoid double garnishments of wages and tax intercepts. Because it has been over 90 days since my first contact in regards to my refund and keep getting the runaround.

If you're in debt, they're happy to capitalize on it, with little to no understanding, empathy, or willingness to actually help you. Pitiful.

I have never written a review before but after the horrible service i have received, I feel I have no choice. I owed a debt and was sent letters to pay it off. I contacted the company to set up a payment arrangement. I gave my bank account information so they could automatically charge me the agreed amount every month. I received one letter after 2 months of "paying" saying i was not paying the debts, but if I know I have, then I should disregard the letter. 6 months after they had my information, I get a letter sent to my house saying they are taking me to court for a wage execution order. After contacting customer service right away, they told me my bank was not allowing them to take money out of my account. I gave all of my information again and called my bank to see if it was true. My bank told me that it was not true and they have not tried to take any payments out, and if they did, my bank would not stop them unless it was fraudulent. It was a complete waste of time. This place made my life so much more difficult even though I was attempting to pay off the debt.

I received a certified letter from this group about two weeks ago. The documents were worn, barely legible, and unorganized. I was able to determine the documents were concerning a personal loan account I opened with Lending Club years ago. Due to the inaccuracies and generic verbiage I started not to address the letter. The letter doesn’t mention wage garnishment or a law suit of any kind, but after reading reviews I thought it would be best to address their “summons”.
Fortunately, I had receipts and documents supporting my payment history with Lending Club, and my efforts to settle my account with Lending Club prior to the account closing.
I gathered my documents and sent them certified mail to this group and the courts. I can’t stand shady, no-good, lying companies who attempt to take advantage of people.

Hopefully you aren't calling this place.

This place is pure garbage..they garnished my checks for $767 to be exact and I paid $200 out of pocket besides my garnishment which I needed up paying $967 and the judgement was for $922 and the original debt was $500 so now I’m thinking everything is paid off yeah right I get a letter in the mail saying I owe $140 like how do I call and the customer service representative states we have not received the payments from the courts they only received one payment for $238 and the judgement is still on my credit all this happened back in May and they still have not received no payments except one yeah ok I’m calling the court in the morning to see exactly where the payments are cause I refuse to believe they still holding on the money smh I HATE THIS COMPANY this has truly been a nightmare

Made fake garnish paperwork and sent to my job . Paid the debt and they continue to take money from my check and bank account. You can talk to 3 different people and get 3 completely different stories

Staff is professional

This place is rude and very unprofessional!! You have to thousand times only to get someone who has no knowledge of anything. Something has to be done to this place. It’s ridiculous how no one knows nothing about nothing!! I have already been to court for this account and now going back cause they failed to withdraw the money out of my account. And then they want to set you up on a payment plan that only works if you are rich!!

Great service

Valid debit. I had been trying to pay this for well over a year with another company who wouldn't return calls. I was served with an efile court case and was actually happy because now I could pay this. I called day of service and paid...in full.
Since paying it's been like pulling teeth to get them to dismiss the filing. I haven't received the letter showing I've paid which was supposed to be mailed out and I have the cancelled check showing it's cleared my bank. I just spoke with Danielle, a lead, who was rude with me and stated I will still have to go to court regardless. There is no reason they can't efile a dismissal except that they are attempting to get even more money from me and waste the courts time.
I left a message on Michelle Zylstra's voicemail hoping she has some sort of decency and will efile a dismissal otherwise im counter-suing (pro se) for my missed time by having to go to court when it's not needed.
Be VERY careful with this company this is not how debit collectors are supposed to work according to the fdcpa rules.

Told .2 .People . At .Stinger. Ahead. Of .Tax .time. Not .To .garnish. My .state .Refund. Check. For. I. Filed. A . Chapter. 13 . Bankruptace . And. Lawyer. Evan. Them . Papers. That. I. Am. Filing. A . Chapter . 13. And .no .Need. To .garnish . Any . Income .tax. Refunds . But. They .Still. Did . Tieing. Up. The. Process . For . Me . I .guess. They .Don't. Listen . Very . Unprofessional. Wound. Not .Use. Them. For. Anything. If .Can't .do listen .And. Do. A. Simply. Thing .like .this .

This wont do anything but these people are scum bags. Stay clear if you have any shred of morals. If not well they are perfect for you and you scum bag friends too!

I have emailed them more than once to contact them to do a payment plan. The first time I called to attempt to do a payment plan a associate was not or just didn't care what I was just trying to pay with my income. They told me it was not enough. Other companies had worked with me by my income but this place refuses. Still no response to my emails.

woke up to a man banging down my door and handed me a civil warrant, I was not expecting this as i got no warning i was going to be served a civil warrant. It was not delivered to me certified. some man from a Graphics company just showed up and handed it to me, no sheriff or anything, I contacted an attorney here in my town and she said it sounds suspicious. Thanks to Stenger & Stenger my family is not having no Christmas and i tried to get them to lower the debt but they wouldn't budge on it, Credit One is a scam if there ever was one, Tried to pay my bill 6 times online never could, not only that they charge $9.95 to pay you're bill, and $25 if you are late, tried calling customer service but none of them speak english, $399 in debt and they are making me pay $703, I am going to demand proof of the validity of the debt. they are only giving me until Jan 17th, 2018 to pay the balance in full.

These people came out of the blue saying i owe them from an old Credit One account that was closed. I reached out to Credit One on more than one occasion regarding my bill. Since i couldn't afford to pay the minimum amount monthly they closed the account. I don't know who is worse...the seller of a closed account or buyer of it. I have two sickly young children that i dedicate every penny to. This company is horrible heartless and greedy.

Complete low life's and the people that work for them are no better, they are quick to pull the trigger to file judgements with little or no contact. Must not be a good attorney's so they had to take the low road in life. It will not work for them, we all answer to a higher power and must account for our life. Good luck with it.

(Translated by Google) All right

(Original)
Bien

Zero stars. They use scare tactics to bully you into paying and then they don't update the account. Feed you lie after lie... Horrible people who shouldn't be walking free.

Won't let me post with ZERO stars. Sent me a bill for nearly $30.000 out of the clear blue sky. Didn't provide explanation, garnisheed my $2 State Refund and the State charged me $5 to process it I am a homeless vet who can't figure out how I could possibly owe that much money. The only way to avoid these bastards is to kill yourself and even then they will probably figure some way to take your funeral money.......

They send fake court papers trying to scare you so I called them and called them out on it and they denied it

Keep every receipt and a log of every communication with dates, time, and the interaction. You will definitely need it all as proof in the future when they don't apply payments or close out the account.

Helpful and polite. Only giving 3 stars because I paid off my judgment and 6.5 months later they still had not updated the credit agencies.

Great people Brian and Melissa are great zach is ok

No stars. Be sure to demand in writing they produce a copy of the SIGNED contract for the credit card or other debt they are suing for. They can't- the original signed copy didn't follow the credit card debt when it was sold a zillion times.

Fly by night ambulance chasers who couldn't find their own mother at a family reunion. They must be complete idiots the way they conduct business.

They full of s**t...they had us running around trying to chase the wrong people when they was screwing up the whole process...they very nonchalant and nice nasty...them mfs Brian Mcdaie and Todd are wicked...they dony try to go that extra mile to make sure everything is on the same page...

Very bad people

This company had my wife served papers they filled in the courts office where we live. They claim they represent Credit One Bank they are a complete rip off and it's a shame how they charged over 1,000.00 and would not offer her a settlement when she only owed them 561.00 this should be against the law.